General Questions
What exactly is Pacific Market Partners (PMP)?
We are a U.S.-based commercial execution firm. Unlike traditional agencies that just manage ads, we provide a complete “commercial headquarters” for global brands. This includes native marketing, strategic positioning, U.S. warehousing, and full-scale account management.
What is the “Proven Growth System”?
It is our proprietary framework designed to eliminate the trial-and-error of market entry. It focuses on four pillars: Native Resonance (copy/design), Performance Scaling (ads), Fulfillment Control (logistics), and Compliance Readiness (legal/policy).
For China-Based Brands
How fast can we launch in the U.S.?
With our U.S. Entry Accelerator, we can have your strategic blueprint ready and implementation started in as little as 14 days. Our goal is to move from “planning” to “active” with zero wasted weeks.
Do I lose control of my Amazon or Shopify accounts?
No. In our Collaborative Growth model, you maintain full ownership. We operate as “Shared Access” partners. Even in our Full Management model, the assets remain yours—we simply handle the day-to-day execution to ensure peak performance.
How do you handle returns and customer service?
We manage the entire “reverse logistics” cycle. Returns are sent to our local U.S. warehouses, inspected, and either restocked or liquidated. Our native English-speaking team handles 100% of customer inquiries to ensure your account health stays in the “Green” zone.
How do you protect my Intellectual Property (IP)?
We treat IP defense as a core service. We assist with U.S. Trademark alignment, enroll your brand in platform protection programs (like Amazon Brand Registry), and proactively monitor for—and take down—unauthorized sellers or counterfeiters.
Logistics & Fulfillment
Where are your warehouses located?
We utilize a strategic network of U.S.-based facilities. This allows us to provide “Trusted Delivery”—reaching the majority of American consumers within 2–3 days, which is critical for maintaining high conversion rates and positive reviews.
Can you help with inventory forecasting?
Yes. Part of our monthly management includes Inventory Velocity Mapping. We use data to predict demand spikes and seasonal shifts, helping you avoid both costly overstocking and the search-ranking damage caused by stock-outs.
Financials & Reporting
How do payouts and settlements work?
We provide Unified Financial Settlements. You receive a transparent monthly report that reconciles all sales revenue, platform fees, ad spend, and fulfillment costs. We ensure you have a clear view of your SKU-level profitability.
Are there any hidden fees?
No. We believe in radical transparency. All costs—whether they are project-based sprints or monthly management fees—are scoped and agreed upon upfront.
For U.S. Local Partners
Is the “Zero-Risk Inventory” model really zero risk?
Yes. Our Active Reselling model allows vetted U.S. partners to access our global brand inventory without upfront bulk purchase requirements. You focus on sales; we handle the supply chain and fulfillment.
How do I know if my account is eligible for the Hands-Free model?
We conduct a Compliance Readiness audit on all partner accounts. If your account meets our health and history standards, our native team can step in to manage the storefront and generate passive income for you.